We respect your personal information, and this Privacy Policy explains how we handle it. The policy covers Territorial Lease and Mortgage Service Pty Ltd t/a Altura Funding Australian Credit Licence: 364 295 ABN: 79 050 967 809. This Policy also includes our credit reporting policy, that is, it covers additional information on how we manage your personal information collected in connection with a credit application, or a credit facility. We refer to this credit-related information below as credit information.

 

What personal information do we collect and hold?

General information: The types of information that we collect and hold about you could include:

ID information such as your name, postal or email address, telephone numbers, and date of birth;

other contact details such as social media handles; financial details such as your tax file number; health information; credit information such as details relating to credit history, credit capacity, and eligibility for credit ('credit worthiness'); and other information we think is necessary.

 

Information from a credit reporting body: when we're checking your credit worthiness and at other times, we might collect information about you from and give it to credit reporting bodies. This information can include: ID information: a record of your name(s) (including an alias or previous name), date of birth, gender, current or last known address and previous two addresses, name of current or last known employer and drivers licence number.

 

Information request: a record of a lender asking a credit reporting body for information in relation to a credit application, including the type and amount of credit applied for.

 

Default information: a record of your consumer credit1 payments being overdue.

Serious credit infringement: a record of when a lender reasonably believes that there has been a fraud relating to your consumer credit or that you have avoided paying your consumer credit payments and the credit provider can't find you.

 

Personal insolvency information: a record relating to your bankruptcy or your entry into a debt agreement or personal insolvency agreement.

 

Court proceedings information: an Australian court judgment relating to your credit.

 

Publicly available information: a record relating to your activities in Australia and your credit worthiness.

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Consumer credit liability information: certain details relating to your consumer credit, such as the name of the credit provider, whether the credit provider has an Australian Credit Licence, the type of consumer credit, the day on which theconsumer credit was entered into and terminated, the maximum amount of credit available and certain repayment terms and conditions.

 

Repayment history information: a record of whether or not you've made monthly consumer credit payments and when they were paid.2

 

Payment information: if a lender gave a credit reporting body default information about you and the overdue amount is paid, a statement that the payment has been made.

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New arrangement information: if a lender gave a credit reporting body default information about you and your consumer credit contract is varied or replaced, a statement about this. We base some things on the information we get from credit reporting bodies, such as:

• our summaries of what the credit reporting bodies tell us; and

• credit scores. A credit score is a calculation that lets us know how likely a credit applicant will repay credit we may make available to them.

Information that we get from a credit reporting body or information we derive from such information is known as credit eligibility information.

 

What sensitive information do we collect?

Sometimes we need to collect sensitive information3 about you, for instance in relation to some insurance applications. This could include things like medical checks, medical consultation reports or other information about your health. Unless required by law, we will only collect sensitive information with your consent.

 

When the law authorises or requires us to collect information we may collect information about you because we are required or authorised by law to collect it. There are laws that affect financial institutions, including company and tax law, which require us to collect personal information. For example, we require personal information to verify your identity under Commonwealth Anti-Money Laundering law.

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How we collect and hold your information:

We understand that your personal information needs to be looked after and isn't something you leave lying around for just anybody to take. So unless it's unreasonable or impracticable, we will try to collect personal information directly from you (referred to as 'solicited information'). For this reason, it's important that you help us to do this and keep your contact details up-to-date. There are many ways we seek information from you. We might collect your information when you fill outa form with us, when you've given us a call or used our websites. We also find using electronic means, such as email or SMS, a convenient way to communicate with you and to verify your details.4

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How we collect your information from other sources:

Sometimes we collect information about you from other sources. We do this only if it is necessary to do so. Instances of when we may need to include where:

• we can't get hold of you and we rely on publicly available information to update your contact details;

• we need information from an insurer about an insurance application you make through us;

• we are checking the security you are offering through public registers and our service providers; and

• at your request, we exchange information with your legal or financial advisers or other representatives.

 

What if you don't want to provide us with your personal information?

If you don't provide your personal information to us, we may not be able to:

• • provide you with the product or service you want;

  • manage or administer your product or service;

  • verify your identity or protect against fraud; or

  • let you know about other products or services from across the Group that might better meet your financial, e-commerce and lifestyle needs.
     

How we collect and hold your credit information:

We will collect your credit information from details included in your application for credit (whether paper based, phone or electronic) and from the records we maintain about the products or services you receive from us. In addition to what we say above about collecting information from other sources, other main sources for collecting credit information are:

• • credit reporting bodies;

  • other credit providers;

  • your co-loan applicants or co-borrowers;

  • your guarantors/proposed guarantors;

  • your employer, accountant, real estate agent or other referees;

  • your agents and other representatives like your referrers, brokers, solicitors, conveyancers and settlement agents;

  • organisations that help us to process credit applications such as mortgage managers;

  • organisations that check the security you are offering such as valuers;

  • organisations involved in the securitisation of our loans such as loan servicers, trust managers, trustees and security trustees;

  • organisations providing lenders mortgage insurance and title insurance for us;

  • bodies that issue identification documents to help us check your identity; and

  • our service providers involved in helping us to provide credit or to administer credit products, including our debt collectors and our legal advisers.

 

When will we notify you that we have received your information?

When we receive personal information from you directly, we'll take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint. Sometimes we collect your personal information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

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How do we take care of your personal information?

We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are:

• confidentiality requirements of our employees;

• document storage security policies;

• security measures for access to our systems;

• only giving access to personal information to a person who is verified to be able to receive that information;

• control of access to our buildings; and

• electronic security systems, such as firewalls and data encryption on our websites.
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We can store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.

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What happens when we no longer need your information?

We'll only keep your information for as long as we require it for our purposes. We're also required to keep some of your information for certain periods of time under law, such as the Corporations Act, the Anti- Money Laundering & Counter-Terrorism Financing Act, and the Financial Transaction Reports Act for example. When we no longer require your information, we'll ensure that your information is destroyed or de-identified.

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What are the main reasons we collect, hold and use your information?

Because we offer a range of services and products, collecting your personal information allows us to provide you with the products and services you've asked for. This means we can use your information to:

• provide you with information about products and services;

• consider your request for products and services, including your eligibility;

• process your application and provide you with products and services; and

• administer products and services which includes answering your requests and complaints, varying products and services, taking any required legal action in relation to our accounts and managing our relevant product portfolios.
   

You Can Opt-Out
You can let us know at any time if you no longer wish to receive direct marketing offers from Altura Funding. We will process your request as soon as practicable.

 

What are the other ways we use your information?

We've just told you some of the main reasons why we collect your information, so here's some more insight into the ways we use your personal information including:

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How we use your credit information:

In addition to the ways for using personal information mentioned above, we may also use your credit information to:

• enable a mortgage insurer or title insurer to assess the risk of providing insurance to us or to address our contractual arrangements with the insurer;

• assess whether to accept a guarantor or the risk of a guarantor being unable to meet their obligations;

• consider hardship requests; and

• assess whether to securitise loans and to arrange the securitising of loans.
   

Who do we share your personal information with?

To make sure we can meet your specific needs and for the purposes described in 'How we use your personal information', we sometimes need to share your personal information with others.

We may share your information with other organisations for any purposes for which we use your information.

 

Sharing with the Group: we may share your personal information with other Group members. This could depend on the product or service you have applied for and the Group member you are dealing with.

Sharing at your request: we may need to share your personal information with:

• your representative or any person acting on your behalf (for example, financial advisers, lawyers, settlement agents, accountants, executors, administrators, trustees, guardians, brokers or auditors); and

• your referee such as your employer (to confirm details about you).

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Sharing with Credit Reporting bodies: we may disclose information about you to a credit reporting body if you are applying for credit or you have obtained credit from us or if you guarantee or are considering guaranteeing the obligations of another person to us or you are a director of a company that is a loan applicant or borrower or guarantor. When we give your information to a credit reporting body, it may be included in reports that the credit reporting body gives other organisations (such as other lenders) to help them assess your credit worthiness. Some of that information may reflect adversely on your credit worthiness, for example, if you fail to make payments or if you commit a serious credit infringement (like obtaining credit by fraud). That sort of information may affect your ability to get credit from other lenders.

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Sharing with third parties We may share your personal information with third parties outside of the Group, including those involved in providing, managing or administering your product or service; authorised representatives of the Group who sell products or services on our behalf; as well as

• superannuation and managed funds organisations, and their advisers;

• medical professionals, medical facilities or health authorities who verify any health information you may provide;

• valuers, insurers (including lenders' mortgage insurers and title insurers), re-insurers, claim assessors and investigators;

• other financial institutions, such as banks;

• organisations involved in debt collecting, including purchasers of debt;

• fraud reporting agencies (including organisations that assist with fraud investigations and organisations established to identify, investigate and/or prevent any fraud, suspected fraud, crime, suspected crime, or misconduct of a serious nature);

• organisations involved in surveying or registering a security property or which otherwise have an interest in such property;

• real estate agents;

• government or regulatory bodies (including ASIC and the Australian Tax Office) as required or authorised by law (in some instances these bodies may share it with relevant foreign authorities);

• our accountants, auditors or lawyers and other external advisers;

• rating agencies to the extent necessary to allow the rating agency to rate particular investments;

• any party involved in securitising your facility, including re-insurers and underwriters, loan servicers, trust managers, trustees and security trustees;

• guarantors and prospective guarantors of your facility;

• organisations that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems;

• organisations that participate with us in payments systems including merchants, payment organisations and organisations that produce cards, cheque books or statements for us;

• organisations that assist with our product planning, research and development;

• mailing houses and telemarketing agencies who assist us to communicate with you;

• other organisations involved in our normal business practices, including our agents and contractors; and

• where you've given your consent

 

How you can generally access your information:

We'll always give you access to your personal information unless there are certain legal reasons why we can't. You can ask us in writing to access your personal information that we hold. In some cases we may be able to deal with your request over the phone or in a branch. We will give you access to your information in the form you want it where it's reasonable and practical (such as a copy of a phone call you may have had with us - we can put it on a disk for you). We may charge you a small fee to cover our costs when giving you access, but we'll always check with you first. We're not always required to give you access to your personal information. Some of the situations where we don't have to give you access include when:

• we believe there is a threat to life or public safety;

• there is an unreasonable impact on other individuals;

• the request is frivolous;

• the information wouldn't be ordinarily accessible because of legal proceedings;

• it would prejudice negotiations with you;

• it would be unlawful;

• it would jeopardise taking action against serious misconduct by you;

• it would be likely to harm the activities of an enforcement body (e.g. the police); or

• it would harm the confidentiality of our commercial information.

 

In relation to credit eligibility information, the exceptions may differ. If we can't provide your information in the way you've requested, we will tell you why in writing. If you have concerns, you can complain.

 

How to access your credit eligibility information:

Where you request access to credit information about you that we've got from credit reporting bodies (or based on that information), you have the following additional rights. We must:

• provide you access to the information within 30 days (unless unusual circumstances apply);

• make the information clear and accessible; and

• ask you to check with credit reporting bodies what information they hold about you. This is to ensure it is accurate and up-to-date. We are not required to give you access to this information if:

• it would be unlawful; or

• it would be likely to harm the activities of an enforcement body (e.g. the police).

 

We may also restrict what we give you if it would harm the confidentiality of our commercial information. If we refuse to give access to any credit eligibility information, we will tell you why in writing. If you have concerns, you can complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner.

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How do you generally make a complaint? If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact us.

You can contact us by contacting

Melissa Ashcroft, General Manager, melissa@aaamortgages.com.au

Need more help? If you still feel your issue hasn't been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner:

Online: www.oaic.gov.au/privacy

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

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What additional things do we have to do to manage your complaints about credit information? If your complaint relates to how we handled your access and correction requests. You may take your complaint directly to our external dispute resolution scheme or the Office of the Australian Information Commissioner. You are not required to let us try to fix it first.

 

Contact details for Credit Reporting Bodies

As outlined above, if you apply for credit or have a credit facility with us, we may give your personal information to one or more credit reporting bodies. The contact details of the credit reporting bodies we may use are outlined below. Each credit reporting body has a credit reporting policy about how they handle your information. You can obtain copies of these policies at their websites.

 

Phone: 1300 783 684

Mail: Consumer Support Experian Australia

P.O. Box 1969 North Sydney NSW 2060

 

Contact credit reporting bodies

if you think you have been the victim of a fraud If you believe that you have been or are likely to be the victim of fraud (including identity fraud), you can request a credit reporting body not to use or disclose the information they hold about you. If you do this, the credit reporting body mustn't use or disclose the information during an initial 21 day period without your consent (unless the use or disclosure is required by law). This is known as a ban period. If, after the initial 21 day ban period, the credit reporting body believes on reasonable grounds that you continue to be or are likely to be the victim of fraud, the credit reporting body must extend the ban period as they think reasonable in the circumstances. The credit reporting body must give you a written notice of the extension.